Frequently Asked Questions
What is a soft play rental?
Soft Play rental is an indoor/outdoor area with play equipment made from soft materials; a soft play area. These activities provide a safe environment for children ages 0-4 to play, explore, and make friends. Our play lands are very safe! We want to provide the cleanest environment for your little ones, therefore we use a safe disinfectant cleaner to wipe down equipment prior to each event and after we set up.
Do you set up outside?
Absolutely! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones as the soft play equipment can become extremely hot in the sun. Also, try to have a plan B for an indoor option or tented area as Florida weather changes so quickly. *Please note: Flat surface is required for all set ups. We recommend concrete for best quality but if set up is on grass, grass must be clean, low cut and dry.
What if it rains?
To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit for a future date. This credit is valid for a full year from your event date and we will work with you to rebook upon availability on our schedule.
What forms of payment do you accept?
We currently accept Cash, PayPal, Zelle and Credit/Debit through the invoice.
How much is the deposit amount?
All bookings must be followed by a $75 security deposit via Venmo, Cash App or PayPal. This amount will secure your date. Deposits are processed for refund within 48 hours after event pending NO damage, NO water damage, extreme dirtiness or improper use of the equipment. Remainder balance is due 24hours prior to your event date. Please keep in mind that dates WILL NOT be reserved until a deposit is paid.
How does the delivery work, is there a fee?
We will arrive at least 60 minutes prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. There is a delivery fee for every rental and it will vary on location/distance from Clearwater, Florida.
Do you have any rules?
Yes, Our Main rules are: No Shoes, No Food or Drinks, No Sharp Objects, No Face Paint, No Wet kiddos, No water/pool play near the soft play. *Balls inside ball pit at time of pick-up.
What if I need to cancel?
We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us at least 7 days prior to your event. Cancellations made less than 7 days prior to event date will result in the loss of your deposit.
How often do you clean your equipment?
The cleanliness of our play lands are our number one priority! That’s why every single piece of our equipment (including every ball pit ball) is thoroughly sanitized and disinfected after each event. As a extra precaution, we also wipe down your play land after we set up!